Employment

Job Title: FBO Supervisor
Location: Singapore
The Role: Hawker Pacific product support activities include MRO, structural modification and support services to awide range of fixed and rotary wing aircraft. Other services include aircraft and engine maintenance, repairand overhaul, special mission aircraft modifications, design engineering, avionics parts and service. Hawker Pacific is also Asia Pacific's premier fixed base operator (FBO) with a network of facilities in Sydney,Brisbane, Cairns, Singapore, Perth, Shanghai and Malaysia. Hawker Pacific holds the highest certification levels and accreditations including CASA, EASA and FAA certification, ISO 9001 Bureau Veritas accreditation, plus OEM customer / airworthiness approvals by 26 major global suppliers and civil and military regulatory authorities. These set the company apart from most others operating in the region, giving it a capacity to deliver complex special mission modifications for both civil and military customers. The FBO Supervisor is responsible for the direct operational activities within the Singapore FBO and will support the FBO Manager, and coordinate subordinate activities
Your skills and experience: | The Successful Candidate should ideally possess: Aviation industry background is preferred An understanding of GA and BA would be beneficial Some operations experience recommended Experience in a customer service environment Good PC skills and ability to use FBO One Good time management skills Able to deal with critical deadlines Excellent interpersonal skills Ability to work unsupervised Apply initiative to various situations Able to work on multiple tasks simultaneously A positive can do attitude Works safely at all times Ability to work flexible hours
Specific Responsibilities: | Quality, Safety and Environment Actively promote the HP values Ensure compliance with Hawker Pacific OH&S policies Safety Management System, FBO Manual procedures and other regulatory requirements (eg Local Airport Authority safety and security policies). Recommend improvements to documented procedures Actively participate in fire drill exercises Ensure compliance with regards to the effective review, corrective and preventive action on the results of internal and external audit and occurrence investigations and project reviews | People Management Selection and training of Operations staff to FBO standard on-ramp and customer service Planning and managing rosters for employees Ensure workforce tasks are properly coordinated Liaise with MRO and other company stake holders to ensure that aircraft movement and ramp tasks are efficiently conducted Provide inputs to subordinate staff PPDP | Business Development Identify new business opportunities in conjunction with the FBO Manager to aid delivery on agreed Business Development Plan and targets Work with the FBO Manager to drive marketing campaigns locally and update CRM system with details of customers, pilots, owners, suppliers, etc | Customer Service Delivering the highest level of customer service at all times to all customers, suppliers and partners Ensure at all times the FBO facility is clean and well maintained to an exceptional standard, and that staff are professionally presented Working with external suppliers (eg fuel and catering) to ensure efficient delivery of services to meet customer expectations within agreed budget Communicate effectively with customers (eg aircraft owner, VIP passengers and crew), internally with other HP departments | Administration & Operations Assist the FBO Manager as required to achieve agreed financial targets and service standards as defined for the operation Ensure all Movements sheets are updated promptly and accurately with all revenue and costs to allow invoices to be raised in a timely fashion Ensure all labour hours are accurately entered into IFS Ensure all movement data is accurately entered into the FBO One system Comply and update FBO Operations Manual in all respects of the operation – suggest improvements to FBO Manager where possible Work with the FBO Manager to provide monthly management reports Work with FBO Manager to establish cost effective Supplier arrangements
Apply Now: All interested applicants can send their resumes to This email address is being protected from spambots. You need JavaScript enabled to view it.
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